{"id":2539,"date":"2021-05-19T09:37:05","date_gmt":"2021-05-19T01:37:05","guid":{"rendered":"https:\/\/www.dnalife.com.sg\/eshop\/?page_id=2539"},"modified":"2021-08-12T11:29:03","modified_gmt":"2021-08-12T03:29:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.dnalife.com.sg\/eshop\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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FAQ<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t1. How do I check my order status?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
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You will receive an email from DNA Life e-shop regarding your order status.<\/span><\/p>\n

If you need any assistance, don\u2019t hesitate to contact us at <\/span>+65 8113 2611.<\/b><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t2. What if I need a quote or quotation before I purchase items from your website?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
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Our website lets you generate a quotation instantly. Just select the products you wish to purchase and add them to cart. <\/span>From the checkout page, look for and select <\/span>\"Request for a quotation\"<\/b> then click <\/span>\u201cPlace order\u201d<\/b>. You will then receive an email notification.<\/span><\/p>\n

Once you are ready to make the purchase, just reply to the email notification. You may also contact us at <\/span>+65 8113 2611<\/b>.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t3. How do I check if my artwork is suitable for printing?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
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\u00a0<\/b>Your artwork is suitable for printing if:<\/b><\/p>\n

    \n
  1. The artwork has a <\/span>bleed<\/b> added according to the print template.<\/span><\/li>\n
  2. Important text and images are within the <\/span>safe area<\/b><\/li>\n
  3. File resolution is at a <\/span>minimum of 150dpi.<\/b><\/li>\n
  4. The fonts and image links folder are outlined and embedded into the document, or are provided in individual link form.<\/span><\/li>\n
  5. Colour mode\/format should be RGB. Special pantone colour requests should be provided by the customer.<\/span><\/li>\n
  6. PDF preview must be provided by the customer.\u00a0<\/span><\/li>\n<\/ol>\n

    If you need any assistance, don\u2019t hesitate to contact us at <\/span>+65 8113 2611.<\/b><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t4. Where do I self-collect?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
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    You may collect your order at:
    <\/span>55 Ubi Ave 1, #04-09 Ubi 55, Singapore 408935.<\/b><\/p>\n

    During these times:
    <\/span>Monday - Friday: 9am - 6pm
    <\/b>Saturday: 9am - 1pm<\/b><\/p>\n

    Please provide us with your proof of purchase upon self-collection.<\/span> A printed or digital copy of our acknowledgement of your payment will do.\u00a0<\/span><\/p>\n

    Self-collection orders will be kept for <\/span>30 days<\/b> upon sending of the pick-up notification email. If the order has not been collected after 30 days, it will be disposed of.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t5. Do I need an account to make an order?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Yes, you will need an account to place an order and to receive notifications on your order status. <\/span>We will inform you when your order is placed successfully or if there are any problems we may encounter when processing your order.\u00a0<\/span><\/p>\n

    To create an account, simply click the <\/span>account icon on the top right corner of the website<\/span>.<\/span><\/p>\n

    If you need any assistance, don\u2019t hesitate to contact us at <\/span>+65 8113 2611.<\/b><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t6. I\u2019m unable to log in with my email, but I\u2019ve registered before.\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
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    Kindly double check your credentials to rule out typographical errors and misspelled or outdated account details.\u00a0<\/span><\/p>\n

    The following notification will appear on screen once you have successfully logged in.<\/span><\/p>\n

    If you need any assistance, don\u2019t hesitate to contact us at <\/span>+65 8113 2611<\/b><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t7. I need a new design. How can I make a request?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    First choose a product you wanted to order. On the <\/span>product page <\/span>you can choose the size and quantity. Below you can see the \u201cDrop your file here\u201d<\/strong> button where you can upload all the requirements.<\/span><\/p>\n

    Requirements for file uploads are as follows:
    1. <\/span>Brief File (jpeg, docx., xlsx., pptx., pdf)
    <\/span>2. Sample Reference<\/span><\/p>\n

    If you need any assistance, don\u2019t hesitate to contact us at <\/span>+65 8113 2611.<\/b><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t8. I am having difficulties uploading my file. What should I do?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Some common problems with file uploads are:<\/b><\/p>\n

    1. Incorrect file size
    <\/b>The maximum file size for artworks is 15mb. If possible, kindly resize accordingly to be able to reupload without any problems.
    <\/span>Not sure how to resize? You have an option to put the <\/span>download link on the \u201cInsert download link if the file exceeds 15MB\u201d<\/strong> box.<\/span><\/p>\n

    2. Incorrect file type\u00a0
    <\/b>We only accept these file formats as well: <\/span>.jpg, .pdf, .ai, .psd, .tiff, .zip, .png and excel file. <\/b>Kindly make sure to follow the correct file format.\u00a0<\/span><\/p>\n

    If you are still unable to do so, <\/span>feel free to contact us at <\/span>+65 8113 2611<\/b> so we may direct you to our creative specialists for assistance.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t9. What if I have a display\/POSM requirement which is not listed in your site?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Contact us <\/span>at <\/span>+65 8113 2611<\/b>, and let us discuss.<\/span> You may click the WhatsApp<\/strong> icon<\/span> on the bottom right corner of the website and we\u2019ll direct you to our customer service.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t10. Are the sizes of the display options fixed? What if the size I have is not in your category?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    We offer customisation options for our products. For customised sizes, you may put in under the product details page, and click on the \u201cContact Us for Customised Size\u201d<\/strong> button to send in your request.<\/span><\/p>\n

    If you need any assistance, don\u2019t hesitate to contact us at <\/span>+65 8113 2611.<\/b><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    1. How do I check my order status? You will receive an email from DNA Life e-shop regarding your order status. If you need any assistance, don\u2019t hesitate to contact us at +65 8113 2611. 2. What if I need a quote or quotation before I purchase items from your website? Our website lets you …<\/p>\n

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